Type of accounts that you can choose from guys, make sure you made the right choice!
For me, "Customer Service" is one of the toughest account. Here you will have to bear all bad words, complaints, curses, you name it.
Your usual line is "I'm sorry for the inconvenience!"
Billing:
This type of account is a bit easier than "Customer Service". Most concerns are regarding to their bill so you don't have much to say but, "Your balance is xxx", "Your payment will be due in".
Technical Support:
This one is for tech savvy people who knows a lot about technical stuff. Calls may range from 30 min to how long, no one knows.
Sales:
Money! Money! If you want to earn higher amounts every month, go to sales, incentives and commissions will always be thrown away. Just be sure that you are very persistent!
Collections:
Same as "Sales", this account can give you high incentives and commissions too. Your job is to collect payments from customers who failed to make a payment within a certain amount of time. Most of the time, accounts under "Collections" are outbound accounts.
Travel & Reservations:
One of the easiest account, less stress compared to those mentioned above. Basically, from the name itself, you are the one in-charged for making Hotels and Travel booking and reservation.
Medical Account (Medical Transcriptionist):
Is an allied health profession, which deals in the process of transcription, or converting voice-recorded reports as dictated by physicians and/or other healthcare professionals, into text format. So in short, you should know something about drugs and medications!
Back Office (Petiks):
This type of account is what most agents desires. Aside from the fact that you don't have to take in calls, this account has some similarities to a "Normal Office Setting". job description may vary from: Check Processing, Reports, etc.
Email & Chat (Petiks):
Here's another account that you will wish to be in. No calls and less stress. Accounts may vary as well, however, you have to bear "Three" customers at the same time!
So guys, be mindful of what account to choose !